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Terms & Conditions and Refund Policy

TERMS AND CONDITIONS

Effective Date: May 20, 2025

By hiring Stratton Painting (“we,” “our,” “us”), you (“the client,” “you”) agree to the following terms and conditions:

1. Estimates and Pricing

  • Our base rate is $2.00 per square foot for both interior and exterior painting.

  • Final pricing is subject to change based on the specific conditions of the property, including but not limited to:

    • Surface preparation required

    • Repairs (e.g., drywall, wood rot)

    • Height and accessibility of areas

    • Type of paint requested (e.g., premium brands, eco-friendly options)

    • Number of coats needed

    • Architectural complexity

  • We reserve the right not to disclose every pricing variable but will always aim for transparency in our final estimate before starting the job.

2. Estimates and Contracts

  • All estimates provided are non-binding until confirmed in writing via a signed agreement.

  • We require a signed agreement and deposit before work begins.

3. Deposits and Payment

  • A deposit (typically 25–50%) is required to secure your project start date.

  • The remaining balance is due upon project completion, unless otherwise agreed in writing.

  • We accept [cash, credit cards, checks, Zelle, etc. – customize this to what you accept].

4. Scope of Work

  • The scope of work, including the number of coats, type of paint, and areas covered, will be clearly defined in your estimate or proposal.

  • Any additional work requested after project commencement (e.g., adding rooms, changing colors) may incur additional charges and require a written change order.

5. Property Conditions

  • The client is responsible for:

    • Clearing furniture or belongings unless prior arrangements are made

    • Notifying us of pets or special care needs

    • Ensuring proper access to the property

  • We are not responsible for delays caused by weather, material shortages, or unforeseen property conditions.

6. Color Selection

  • The client is responsible for final color selection.

  • We are not liable for dissatisfaction due to color choice once paint has been applied.

7. Warranties

  • We offer a 1-year limited workmanship warranty for peeling or flaking paint (under normal conditions).

  • This does not cover damage due to moisture, neglect, shifting foundations, or customer-inflicted damage.

8. Right to Refuse Service

  • We reserve the right to decline any project for safety, ethical, or logistical reasons.

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🔁 REFUND POLICY

Because we work on a custom, labor-intensive service, our refund policy is as follows:

1. Deposits

  • Deposits are non-refundable, as they reserve time and materials for your project.

  • However, we may allow deposit credit to be applied to a rescheduled project if cancellation is made at least 72 hours in advance.

2. Cancellation Before Work Begins

  • If you cancel after a deposit is paid but before work starts, you may be eligible for a partial refund (less administrative or planning costs), at our discretion.

3. Cancellation After Work Begins

  • Once painting has started, no refunds will be issued for labor already completed or materials used.

  • If you are unsatisfied with our work, please notify us within 3 days of completion. We will make reasonable efforts to resolve issues through:

    • Touch-ups or corrections

    • Partial refund (if damage or fault is clearly ours)

    • Repainting affected areas (if within warranty scope)

4. Customer Satisfaction

  • We take pride in our work and will provide a final walk-through with you to ensure you’re satisfied before final payment is made.

Contact Us

Stratton Painting
Phone: +1 (623) 326-6489
Email: info@strattonphoenix.com

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